FAQs

Have a question about Run Norwich 2017? Browse through our frequently asked questions section below.

Race Entry

Can I enter by phone or by post?

The only way to enter Run Norwich 2017 is on our online registration platform. If you are unable to enter online or experience difficulties, please contact the Community Sports Foundation office in working hours (9am-5pm, Monday to Friday) on 01603 761122 or by email runnorwichinfo@canaries.co.uk

Which race category do I fall under?

General Entry – If you are not affiliated with a UK Athletics Club.

Affiliated Running Club Members Entry – This entry option is for runners affiliated with a UK Athletics Club. Your club must be stated when you register.  

Is there a minimum age limit? 

Yes. You will need to be at least 16 years old on race-day.

This age limit is in accordance with our child protection policy in our terms & conditions / race rules.

When do entries close?

Entries will close on Monday 3rd July 2017 or when the race has reached capacity, whichever comes first. 

When do I receive my race number?

Your race number will be in your race pack.

If you have elected to pick up your race pack at the Race Expo event, you can do so from the The Forum Norwich on the 4th or 5th of August, between 9am-6pm. Don't forget, you can win a range of prizes if you choose to attend the Expo, with our Golden Ticket competition.

If you have chosen to receive your race number via post you will receive your pack two weeks prior to the race.

I have lost my race number. What should I do?

Please contact us as soon as possible at runnorwichinfo@canaries.co.uk

In the event you lose your pack on race day, please visit the race information desk in The Forum, as early as possible. 

What will I need to bring along to pick up my race pack at the Expo?

Please bring along your booking reference number, which will be found on your Active Network confirmation email.

I've chosen to collect my race-pack, but now can’t attend the Expo to pick up my race pack. What do I do?

If you cannot attend any day of the Expo (Friday – Saturday, 4-5th August), a friend or family member may pick up your race number and pack on your behalf.

They must bring with them a signed letter/email from you, stating you give them permission to pick up your pack.

Can I enter on behalf of a partner/friend?

You may.  Please ensure that a separate email address and telephone is used from your own booking.

I have changed address since entering, can I edit my details?

You sure can! To edit any of your race details, simply access your Active Network account which you will have set up when you entered Run Norwich. Once there, follow the site instructions on how to edit your personal details.

How will I know if my online entry has been successful?

You will receive a confirmation email from Active Network.

This will be enough to confirm that your entry has worked.

I am injured. What are my options?

In the event of an injury or the need to withdraw from the race, runners may transfer their place to a family member or friend over the age of 16, via their Active Network account. This must be done prior to the general entry deadline (July 3rd).  We are not able to offer any refunds or deferrals to entrants.

Why is the cost of the event what it is?

We have worked hard to ensure that the entry fee is kept as low as possible.

However, a considerable portion of your entrance cost goes to covering costs associated with closing roads in the city centre, infrastructure and medical fees.

The entry fee is good value compared to similar city centre 10k runs that require the large-scale closure of main city roads (Manchester 10km £38; Bristol 10k £28; London 10km £50).

£2.50 of every entry will go to the Community Sports Foundation to help disabled and disadvantaged people in Norfolk. 

The Race

Where will the race start, finish and race village be located?

We've tweaked the position of the start line this year - runners will now start on Gentlemen's Walk, in front of the market.  As per last year, the grand finish will be located on St. Peters Street in front of the City Hall. Perfect for those finish line photos!

The race village will be just around the corner in Chapelfield Gardens.  This will be the spot to reunite with friends, family and fellow runners as well as enjoy post-race food, refreshments and entertainment. You’ll even be able to grab a post-race massage from our masseurs.

I use a wheelchair. Will I be able to take part in the race?

Unfortunately, due to the nature of the course, we cannot accommodate wheelchairs on the race route in 2017.

I will have a bag with me on race day. Will there be anywhere to store my bag while I run?

Yes. You will be able to leave them in our secure baggage trailers located near the start line and Chapelfield Gardens, depending on the colour category you have been allocated to.

The baggage trailers will be open from 8:00am till 1:00pm on race day.

Please note that whilst the area will be staffed throughout, you will be storing your items entirely at your own risk so please don’t leave expensive valuables.

Will there be toilets available for runners on the course?

If you need to make a quick pit-stop, there will be facilities available to use at Norwich City Football Club (Carrow Road) at around the 4km mark.

There will also be portable toilets available at the start and finish area.

Will there be drink stations on the route?

There are two water stations on the route.

4km mark Norwich City Football Club on Carrow Road

7.5km mark The Great Hospital on Bishopgate

The first station is located at Norwich City Football Club (Carrow Road) on the 4km mark and the second opposite the Great Hospital on Bishopgate (7.5km into the route). 

Will you be using electronic chip timing to record my race time?

Yes. The race will be officially timed by a chip timing company.  Each race number comes equipped with an electronic chip. 

Your race time will be automatically recorded from the time you pass the start line to the time you cross the finish line.

Will there be any road traffic on the course?

No. Aside from the ‘lead car’ and support vehicles, there will be nothing on the route apart from you and 5,999 other runners!

What happens if I am late on the day and miss the start?

As we have a strict timetable to re-open roads, once the back pace runner has passed the start line we will not allow any further runners to start the race.

Will there be race markers for each mile/km?

Each kilometre will be clearly signposted, so you will know exactly where you are on the race course. 

Will there be first aid provision during the race?

There will be a number of qualified first aid teams on duty to assist with runners, should they feel unwell or become injured.

Will there be official race photographers? Can I buy photographs?

Yes. Epic Action Imagery will be the official event photographers. Photos tagged with your race number will be available to purchase from their website within 36 hours. Find out more about race photography here.

The Community Sports Foundation will have also have a number of photographers working during the day as well. Photos will be uploaded to Run Norwich’s & CSF’s Facebook pages.

If I lose one of my belongings, is there a designated spot for lost property?

Any items of lost property that are handed in will be taken to the race information desk inside The Forum.

After the event, any lost property will be taken to the CSF office (Floor Two of Norwich City Football Club, Carrow Road, Norwich, NR1 1JE).

What sort of terrain can I expect in the race?

As the course follows some of the key city roads, much of the course is along metalled roadways (i.e. smooth tarmac).  On occasions, the route follows pedestrianised paths (Gentleman's Walk & the Cathedral grounds), where there are a few sections of flat cobbles.

What is the course like?

The course will pass a number of the city's most historic and iconic landmarks.  The course is mostly flat, though there are a number of climbs and descents, particularly around the Rose Lane part of the course.

Will there be a lead car?

Yes. 

Can I wear headphones during the race?

No. Headphones are strictly prohibited, as we need every runner to be aware of their surroundings and alert to instructions from race marshals / police officers if necessary.  

But, really, who’d want to miss out on the encouragement and cheers from thousands of spectators?

You may take your phone or run-tracking device with you on the run however, as long as no earbuds or headphones are used.

Where and when will the results be published?

Our aim is to get the results up as soon as possible after the race.  Our chip timing company, who are responsible for the event timing, will look to post the results up within six hours of the race finishing.

They will be accessible on the Results page and if you supply your mobile number during registration, you'll also receive a personalised text with you results.

Are there any prizes?

Yes. Prize details can be viewed here.

What happens when I cross the finish line?

Aside from a big feeling of euphoria (or relief!), your timing chip will automatically record your official race time for you. You will be presented with your race medal, receive a goody pack and be directed to the Race Village, where you can reunite with your friends and family and enjoy some of the post-race entertainment.

Will I receive a participation medal?

You certainly will! Medals will be handed to all finishers along with a goody bag in the exit area on St. Giles Street. 

Where can I find advice on training?

Keep an eye out on our website for training plans as we get nearer to the race.

Also, don’t be afraid to ask other runners for tips on our Facebook page – you may even be able to find yourself a training buddy!

If the weather is bad on race-day, how can I find out up-to-date race information?

As race day falls on an August weekend, there’s surely no way it’ll be anything other than a gloriously sunny day, eh!

Should the unthinkable happen, our Facebook and Twitter pages will be the best source for up-to-date info, along with our website.

Can I run in fancy dress?

Of course! Fancy dress is welcome. However, please ensure that any costumes are not offensive. 

Can I run with a buggy or pushchair?

We don’t allow buggies, pushchairs, prams or any other wheeled devices, nor any participants under the age of sixteen.

At any rate, we suspect children will prefer to be soaking up the atmosphere of the event as a spectator, rather than hurtling along the roads of Norwich in a pushchair!

Getting to the race

I have a bike. Where can I leave it during the race?

The best location to put your bike will be the bike racks located outside The Forum. There are a number of bike racks in the city centre which you will be able to use.  

Where are the car parks? Is there a Park & Ride service?

This information will be updated closer to the race day.

I’m arriving by train. Is it far from the station to the start line?

It’s just a 700 metre or ten minute walk from Norwich train station to the start area.

Spectators

Where are the best places to watch the race?

We will release detailed spectator information including the best places to watch the race, entertainment and timings nearer to race day.

Running for charity

Where can I find details on the four official race charities?

Please visit the charity section of the website, here.

Can I run for a charity that isn’t one of the four official race charities?

Yes, you may. There are no restrictions on who or what you can fundraise for.